Customer Service Employee vacancy

What will you do?

• You make sure our customers receive their malt on time and as agreed.
• You proactively keep customers informed about the status of their orders and any deviations.
• You carefully process order information and details in our order-processing system.
• Together with Sales, you coordinate the daily transport process by land and sea.
• You respond quickly to logistical challenges: from delays and changed sailing schedules in the port to varying customer requirements.
• You help customers in a friendly, solution-focused way and ensure questions, complaints and reports are handled properly.
• You work with various systems, including customer and carrier systems.

Where will you be working?

• You work between 08:00 and 18:00 and get the freedom and responsibility to largely organise your own working day.
• You’ll become part of a small, close-knit team of 3 Customer Service colleagues and 3 colleagues in Sales. We work closely together, help each other where needed and keep communication lines short. The atmosphere is informal and personal, while you work within an organisation with customers all over the world.

What do you bring?

It’s a bonus if you already have experience organising (international) sea transport and knowledge of export documentation, such as phytosanitary certificates, CVO, EX-A and B/L. But we think it’s more important that you are:

• Customer-oriented and a strong communicator.
• Well organised and able to set priorities.
• Able to adapt quickly when plans change.
• Accurate in your work.
• Have an affinity for logistics.
• A team player who isn’t afraid to take responsibility.

Don’t have all the knowledge yet? No problem. Are you curious, eager to learn and quick to pick up new things? Then we’ll happily teach you the rest.

Working at The Swaen

The Swaen is a Dutch family business with a history of over a hundred years. We make quality malts: the key ingredient in beer and whisky. Our malt also finds its way into the food industry.

From the Netherlands, we supply customers all over the world, from major players to craft brewers. An international working environment, then – but with the down-to-earth, sociable feel of a family business.

Apply for the Customer Service Employee vacancy

Are you good with customers and do you have an affinity for logistics? Then we’d love to get to know you! Apply as a Customer Service Representative, and who knows, we may soon welcome you at The Swaen. Send your motivation letter and CV to: hr@theswaen.com or call/WhatsApp 06-89927743.