FAQ

At The Swaen, we are always delighted to assist you with any questions you may have. Whether you need details about our malts, production processes, or delivery options, we want to ensure you have all the information you need. To make your search easier, we have compiled the most frequently asked questions (FAQ) in one convenient place.

In this FAQ section, you will find clear answers to common inquiries about our products, ordering process, packaging options, and more. We believe that transparency and accessibility are key to providing excellent service. Therefore, we want to ensure you can quickly find the information you are looking for. However, if your question is not listed here, do not hesitate to reach out – we are always ready to help!

Products

What’s your product range?

We offer six distinct product groups to meet the diverse needs of brewers and distillers. Our Swaen range includes all kilned base malts, while Gold Swaen consists of caramelised malts. For those seeking roasted malts, Black Swaen is the perfect choice. Meanwhile, Platinum Swaen contains our most special and innovative malts. Additionally, Green Swaen gathers all our organic malts, and we also provide flakes to give your beer that extra touch.

What’s are the packaging options?

The Swaen offers several packaging choices to suit your needs. You can order 25kg bags (loose or on pallets), big bags of up to 1,250kg, liner bags in containers, or bulk delivery by truck.

Is there a minimum order?

Yes, the minimum order volume is one pallet.

Where can I find the analysis of your products?

Simply select the product you are interested in and scroll to the bottom of the product page to find the analysis.

Shipping

What’s the lead time?

If items are in stock, you can expect the following lead times:

Benelux countries: approximately three days.
Other EU countries: around five days.
Non-EU destinations: depends on transport and shipping companies.

Where do you ship to?

We ship worldwide, either by truck or ship. Our proximity to Antwerp and Rotterdam – two of the largest seaports in Europe – ensures efficient and cost-effective transport. Contact us or our distributors for more details.

Our company

Can we book a tour?

Yes! On weekdays, we offer guided tours of our malthouse for professionals in our sector. Brewers, distillers, distributors, and brewing students are always welcome to contact us for a visit. For others, we organise Open Days, where anyone can explore our facilities and learn about the art of malting.

If you have any questions not handled in the FAQ, feel free to reach out – we are always happy to help!